Contact Support · 联系支持

We're here to help. Reach us through any of the channels below.
有任何问题，欢迎通过以下方式联系我们。

✉️

Email · 邮件

Best for detailed questions, bug reports, or account issues · 适合详细问题、Bug 反馈或账号相关事宜

✉️ support@medilens.app

💡 Please include your device model and iOS version when reporting a bug.
反馈 Bug 时，请注明设备型号和系统版本，有助于我们更快定位问题。

𝕏

Twitter / X

Quick questions, feedback, or just to say hi · 快速提问、反馈建议，或者打个招呼

𝕏 @MedilensApp

FAQ · 常见问题

How long does it take to get a response? · 多久会收到回复？

We typically respond within 1–2 business days. · 我们通常在 1–2 个工作日内回复。

I forgot my password. · 我忘记密码了怎么办？

Use the "Forgot Password" link on the login screen to reset via email. · 在登录页面点击"忘记密码"，通过邮件重置即可。

How do I cancel my subscription? · 如何取消订阅？

Go to iPhone Settings → Apple ID → Subscriptions → MediLens, then tap Cancel. · 前往 iPhone 设置 → Apple ID → 订阅 → MediLens，点击取消即可。

My scan result looks wrong. · 扫描结果有误怎么办？

You can manually edit any value on the verification screen before saving. If it's a recurring issue, please email us a screenshot. · 在核对页面可以手动编辑任何数值。如果问题持续出现，请截图发邮件给我们。